Updated on 15th of August 2025

Straight to the point. You need to log in to your account and ask for a refund link via live chat. The support team will give a link to your billing account, where you’ll have a refund button. Click it, select a reason (if it is asked) and the money will return within 30 days.

In this article I’ll also show how to do it alternatively on desktop (via email), how to request on iOS and Android and will give some personal tips to make it much faster

What is NordVPN?

NordVPN is a Virtual Private Network (VPN) service offering advanced privacy features. It offers fast connection speed and an extensive network of servers in over 100 countries. But as usual – there are a lot of limitations and possible issues.

Whether due to compatibility issues, budget concerns, or just a change of VPN preference, sometimes we start looking for alternatives. Thankfully, NordVPN allows you to cancel your subscription and get a refund in simple steps.

In this guide, we’ll explore these simple steps and will explain how to cancel NordVPN and get a refund easily!

Understanding NordVPN’s Refund Policy

NordVPN offers three pricing tiers including the 2-year plans, 1-year plans, and 1-month plans. In each of these pricing tiers, there is a 30-money-back guarantee. That means you can cancel your NordVPN subscription within 30 days if you purchase the VPN services on any pricing tier and you’re unsatisfied.

Primarily, NordVPN’s 30-day money-back guarantee allows you to thoroughly test its features before committing to it. When not pleased, they uphold their refund policy promise, meaning you get your money back regardless of the reason why you are quitting it.

Pro Tip: NordVPN refunds your subscription money only for the initial purchase as stated in their refund policy. So, the money-back guarantee policy doesn’t cover renewed subscriptions.

What Should I Know Before Canceling My Subscription on NordVPN?

Before canceling your NordVPN subscription, you should know that the service has a 30-day refund policy. If you paid – you can request a refund within 30 days.

Pro Tip: Refund isn’t possible if there is a renewal. In other words – refund can be done only for an initial purchase.

How to Cancel NordVPN and Get a Refund?

To get a refund you need to login and ask the customer support team for a refund link via live chat. Very simple.

Here’s the detailed process step by step:

    • Enter your subscription email and password to log into your account dashboard.

  • Contact the support team via live chat and say you want a refund. They will give you a refund link. Here is an example of a conversation

  • Once link is received, go to the left sidebar and click “Billing.”

  • There will be your payments with a button to refund! Click it and proceed.

Pro-Tip: Canceling your subscription doesn’t automatically refund your money. To get a NordVPN refund, complete the steps below.

Note: It may take up to 10 business days to receive your NordVPN refund, depending on your bank processing time and or payment method. Usually, once the refund is paid, its status reflects on your account dashboard as “ Refunded.”

How to Cancel NordVPN and Get a Refund on Android?

It’s possible to cancel NordVPN and get a full refund on Android devices via Google Play Store. Here’s how:

  • Go to the Google Play Store and sign into your account.
  • Tap your profile icon at the top right corner.

  • Tap “Payments & Subscriptions” to open.

  • Tap “Subscriptions” from the new page.

  • Choose “Cancel subscription.”
  • Select the reason you’re canceling your NordVPN subscription, and click “Continue.”
  • You will be redirected to customer support via live chat.
    • Once everything is done, you will see such message. Congratulations! You’ve cancelled your subscription and NordVPN won’t charge you in the next billing cycle. To get your full refund, contact their customer support via live chat or email and request a refund. We’ll explain how to request a refund via email and live chat later in this guide.

Pro Tip. If you want to cancel during the first 48 hours – it can be done via Google Play account. No need to login to NordVPN and talk to support team.

How to Cancel NordVPN and Get a Refund on iOS?

On iOS it is more complicated as there are Apple Store policies. Please contact Apple Support directly.

Alternative option – via Email

If you don’t want to talk to support, you can also try to reach them via email. I don’t recommend it as it is usually longer, but worth trying.

Requesting a NordVPN refund via email involves sending an email to [email protected]. The subject of the email should be “Request for a refund” then include the following key information in your email message:

  • Your NordVPN account username and email address.
  • Amount paid or the pricing tier bought.
  • Date of purchase.
  • The reason(s) why you’re canceling the subscription.

After that, you’ll receive a response from NordVPN acknowledging they have received your request. At that point, there is nothing else to do other than wait for the next email confirming your refund approval and subsequent confirmation when the refund reaches your bank account.

Best Alternatives to NordVPN

What’s next after canceling NordVPN? You don’t want to leave your online privacy and security at risk. So, it’s practical you are exploring other alternative VPNs or tools that can protect your data and help bypass censorship.

Luckily, we’ve got your back! Check out the following top NordVPN alternatives to secure your online privacy, bypass censorship, and enjoy overall internet protection.

  • 1browser – Best Overall NordVPN Alternative With Fast Speeds and User-Friendly Interface

If you would like to experience online protection and unblock content without the hassles of installing and setting up VPN applications, 1browser is a good option. It includes robust built-in privacy features to protect your privacy without needing extra installations and subscriptions.

  • Surfshark VPN – Best Budget Alternative VPN to NordVPN

Surfshark is the best VPN alternative to NordVPN when on a tight budget. It offers best-in-market AES 256-bit encryption, fast server speed, and unlimited device connections all at a fraction of NordVPNs price.

Even better, Surfshark boasts privacy-focused features including a dynamic MultiHop for added security, Cleanweb to block malware, and an audited strict no-log policy for maximum online privacy. Its large server network in 100 countries also ranks it as a robust VPN alternative for unblocking content and securing your public WiFi connections.

  • Onion Router (Tor) – Best NordVPN Alternative for Anonymous Browsing

Tor is another powerful NordVPN alternative if you are looking for a browser-based, strong online privacy and anonymity. It routes your traffic through multiple servers, each encrypting your data to protect your privacy.

Moreover, Tor gives you secure access to the deep web. Also, you can configure its settings to bypass geo-restrictions and unblock content.

Pro Tip: Prioritize Tor if you are looking for anonymous and private browsing because that’s what it does best. Otherwise, it’s not an ideal choice for bypassing censorship and unblocking content as it is less reliable and can be slower.

Frequently Asked Questions (FAQs)

Does NordVPN Charge After a Free Trial?

Yes, NordVPN will charge you once its 7-day free trial period ends and you haven’t canceled your subscription within that time frame. Keep in mind that the NordVPN 7-day free trial on Android devices is similar to the 30-day money-back guarantee, meaning both require you to cancel before the trial period ends to avoid being charged.

Can I Use NordVPN for Free?

No, you can’t use NordVPN for free, but you can use a 7-day free trial and have a 30-day money-back guarantee.

Does NordVPN Offer a Free Trial or Money-Back Guarantee?

NordVPN offers both a free trial and a money-back guarantee.