How to Cancel NordVPN and Get a Refund? A Step-By-Step Guide

NordVPN is a Virtual Private Network (VPN) service offering advanced privacy features. It offers fast connection speed and an extensive network of servers in over 100 countries. But as usual – there are a lot of limitations and possible issues.

Whether due to compatibility issues, budget concerns, or just a change of VPN preference, sometimes we start looking for alternatives. Thankfully, NordVPN allows you to cancel your subscription and get a refund in simple steps.

In this guide, we’ll explore these simple steps and will explain how to cancel NordVPN and get a refund easily!

Understanding NordVPN’s Refund Policy

NordVPN offers three pricing tiers including the 2-year plans, 1-year plans, and 1-month plans. In each of these pricing tiers, there is a 30-money-back guarantee. That means you can cancel your NordVPN subscription within 30 days if you purchase the VPN services on any pricing tier and you’re unsatisfied.

Primarily, NordVPN’s 30-day money-back guarantee allows you to thoroughly test its features before committing to it. When not pleased, they uphold their refund policy promise, meaning you get your money back regardless of the reason why you are quitting it.

Pro Tip: NordVPN refunds your subscription money only for the initial purchase as stated in their refund policy. So, the money-back guarantee policy doesn’t cover renewed subscriptions.

What Should I Know Before Canceling My Subscription on NordVPN?

Before canceling your NordVPN subscription, you should be aware of the following key things:

Refund window: NordVPN offers a 30-day money-back guarantee, meaning you’ve 30 days to test the VPN. Notably, you should cancel your subscription and ask for a refund if not satisfied before the end of the 30 days, otherwise, you won’t be eligible for a refund.
Auto-renewal: NordVPN subscriptions are billed automatically based on your subscription period. This means you’ll be automatically charged for the next billing cycle( 1-year, 1-month, or 2-year period) if you don’t cancel your subscription within 30 days.
Seek customer care support: NordVPN offers round-the-clock customer care services. So, don’t be in a rush to quit the VPN if you encounter problems. Instead, consider contacting their customer care to troubleshoot your issues as that can save you the hassle of hunting for an alternative VPN.
Check payment details: Before asking for a NordVPN refund, it’s a good practice to review and confirm your payment details are correct. While this facilitates a smooth, quick, and flawless refund process, it also saves you from losing your money.
NordVPN data retention: Are you worried about what happens to your data after canceling your subscription? The truth is that your data remains in NordVPN’s database. In case you need your data to be deleted permanently, you should contact their customer care and request data deletion. They will honor your request, ensuring your data is removed completely from their database.

How to Cancel NordVPN and Get a Refund?: Step by Step

To cancel NordVPN and get a refund is a quick and straightforward process. You should log in to your NordVPN account, deactivate auto-renewal, ask for a refund via customer care, and finally check for your refund confirmation.

Here’s the detailed process step by step:

- Enter your subscription email and password to log into your account dashboard.

Once logged in, navigate to the left sidebar and click “Billing.”

The above step opens all your active subscriptions under “Subscriptions.”
Click “Cancel” adjacent to “Auto-renewal.” This terminates your subscription.

Pro-Tip: Canceling your subscription doesn’t automatically refund your money. To get a NordVPN refund, complete the steps below.

Navigate to the “Billing history.”
Locate your billing cycle and click the “Refund” button.
Select the primary reason for canceling your subscription and click “Continue.”
Confirm your refund particulars, then click “Refund” to submit your request.
The refund status is set to “Refund processing.” Wait for the refund confirmation.

Note: It may take up to 10 business days to receive your NordVPN refund, depending on your bank processing time and or payment method. Usually, once the refund is paid, its status reflects on your account dashboard as “ Refunded.”

How to Cancel NordVPN and Get a Refund on Android?

It’s possible to cancel NordVPN and get a full refund on Android devices via Google Play Store. Here’s how:

Go to the Google Play Store and sign into your account.
Tap your profile icon at the top right corner.

Tap “Payments & Subscriptions” to open.

Tap “Subscriptions” from the new page.

Locate the NordVPN app, and select it.
Tap “Cancel subscription.”
Select the reason you’re canceling your NordVPN subscription, and tap “Continue.”
Congratulations! You’ve cancelled your subscription and NordVPN won’t charge you in the next billing cycle. To get your full refund, contact their customer support via live chat or email and request a refund. We’ll explain how to request a refund via email and live chat later in this guide.

How to Cancel NordVPN and Get a Refund on iOS?

You can cancel NordVPN and get a refund on iOS through the Apple App Store. Follow these simple steps:

Go to “Settings” on your iPhone.
Tap your profile icon.
Select “Subscriptions.”
Find and select NordVPN from your active subscriptions.
Tap “Cancel subscription.”
Contact NordVPN customer support via live chat or email and request for refund.

How to Request a NordVPN Refund?

As we mentioned earlier, you can request your refund by contacting NordVPN customer care either via live chat or email. All you need to do is provide your account details informing the customer care you would like to get a refund. In response, they’ll order the refund on your behalf and inform you to wait for approval.

The following section uncovers the full details on how to request a NordVPN refund via email and live chat!

Via Live Chat

Visit the NordVPN support page.
Click the chat icon appearing at the bottom right corner.

Type your NordVPN account name and email to start a live chat.

Type “Live chat.” The bot will prompt you to specify your issue so it can troubleshoot. In that case, select “Other issue” so that the NordVPN bot can connect you to customer care.

Request for a refund.
Request the customer care for your refund, explaining why you are canceling your subscription. They’ll try to troubleshoot your issue, and ultimately initiate your refund if the issue can’t be solved.
Wait for refund approval.
Customer care checks your account and confirms if you’re eligible for a refund. If eligible, the refund is processed and approved accordingly. Otherwise, the customer care will inform you when you don’t qualify for the 30-day money-back guarantee.
Wait for a refund.
Once your refund is approved, you’ll have to wait for a period of not more than 10 business days for the funds to be credited to your bank.

Via Email

Requesting a NordVPN refund via email involves sending an email to [email protected]. The subject of the email should be “Request for a refund” then include the following key information in your email message:

Your NordVPN account username and email address.
Amount paid or the pricing tier bought.
Date of purchase.
The reason(s) why you’re canceling the subscription.

After that, you’ll receive a response from NordVPN acknowledging they have received your request. At that point, there is nothing else to do other than wait for the next email confirming your refund approval and subsequent confirmation when the refund reaches your bank account.

Best Alternatives to NordVPN

What’s next after canceling NordVPN? You don’t want to leave your online privacy and security at risk. So, it’s practical you are exploring other alternative VPNs or tools that can protect your data and help bypass censorship.

Luckily, we’ve got your back! Check out the following top NordVPN alternatives to secure your online privacy, bypass censorship, and enjoy overall internet protection.

1browser – Best Overall NordVPN Alternative With Fast Speeds and User-Friendly Interface

If you would like to experience online protection and unblock content without the hassles of installing and setting up VPN applications, 1browser is a good option. It includes robust built-in privacy features to protect your privacy without needing extra installations and subscriptions.

Further, 1browser is the best VPN browser with reliable proxy IP addresses to access geo-restricted content, protect your data online, and browse anonymously. Also, 1browser’s intuitive, user-friendly interface and fast blazing browsing speeds make it a solid alternative for traditional VPNs like NordVPN.

Surfshark VPN – Best Budget Alternative VPN to NordVPN

Surfshark is the best VPN alternative to NordVPN when on a tight budget. It offers best-in-market AES 256-bit encryption, fast server speed, and unlimited device connections all at a fraction of NordVPNs price.

Even better, Surfshark boasts privacy-focused features including a dynamic MultiHop for added security, Cleanweb to block malware, and an audited strict no-log policy for maximum online privacy. Its large server network in 100 countries also ranks it as a robust VPN alternative for unblocking content and securing your public WiFi connections.

Onion Router (Tor) – Best NordVPN Alternative for Anonymous Browsing

Tor is another powerful NordVPN alternative if you are looking for a browser-based, strong online privacy and anonymity. It routes your traffic through multiple servers, each encrypting your data to protect your privacy.

Moreover, Tor gives you secure access to the deep web. Also, you can configure its settings to bypass geo-restrictions and unblock content.

Pro Tip: Prioritize Tor if you are looking for anonymous and private browsing because that’s what it does best. Otherwise, it’s not an ideal choice for bypassing censorship and unblocking content as it is less reliable and can be slower.

Frequently Asked Questions (FAQs)

Does NordVPN Charge After a Free Trial?

Yes, NordVPN will charge you once its 7-day free trial period ends and you haven’t canceled your subscription within that time frame. Keep in mind that the NordVPN 7-day free trial on Android devices is similar to the 30-day money-back guarantee, meaning both require you to cancel before the trial period ends to avoid being charged.

Can I Use NordVPN for Free?

No, you can’t use NordVPN for free. Instead, it offers a 7-day free trial for Android users and a 30-day money-back guarantee to all users, periods during which you can access all the VPN’s services and features risk-free.

Is NordVPN Worth It?

NordVPN is indeed worth it! With strong data encryption infrastructure and advanced privacy protection features, the VPN provider is a popular choice for most VPN users. Also, NordVPN’s large network of servers helps to offer stable speeds while reliably bypassing censorship and geo-blocks.

How Can I Get a NordVPN Premium Account Subscription?

To get a NordVPN subscription, visit the official website to find and explore its pricing tiers and plans. Next, select a preferred pricing plan and continue to submit your payments after which you’ll have gotten a premium NordVPN subscription. Thus, you’ll have access to NordVPN’s premium features.

Does NordVPN Offer a Free Trial or Money-Back Guarantee?

NordVPN offers both a free trial and a money-back guarantee. The free trial includes 7 days but it’s only available for Android users. On the other hand, NordVPN’s money-back guarantee involves a 30-day trial which is available to all users.

Wrapping Up: How to Successfully Cancel NordVPN and Get Full Refund

To cancel NordVPN and get a full refund involves two major steps. The first step is to cancel the subscription, which entails accessing your user account dashboard, navigating to billing, and deactivating the auto-renewal option.

The other step includes claiming your full refund, which you can do by contacting NordVPN customer support via live chat or email to request a refund.

Thankfully, there are reliable NordVPN alternatives like 1browser that you can try for maximum online privacy, security, and better performance.

How to Cancel NordVPN and Get a Refund?: A Step-By-Step Guide